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Citrus Heights police announce ‘Dispatcher of the Year’ award

Amy Rumfelt
Senior Police Dispatcher Amy Rumfelt received the Citrus Heights Police Department’s “Dispatcher of the Year” award for 2017.

As part of a week-long national effort to recognize the role of public safety dispatchers in April, the Citrus Heights Police Department announced an award this week to 911 Dispatcher Amy Rumfelt for “outstanding” service and dedication.

“Every day, across the nation, 911 operators field millions of phone calls per day and quickly connect emergency services to those people in dire need,” the department said in a news release on Monday. “This week we honor our 911 dispatchers and thank them for their dedication to duty.”

Rumfelt, who has served for 20 years as a law enforcement dispatcher, was recognized during an awards ceremony on April 8. She was also one of the inaugural dispatchers who joined CHPD when it was formed in 2006.

The senior police dispatcher comes from a family of law enforcement members, with her father having served in the profession and her brother currently serving as a deputy sheriff in Lake County. She is credited with having strong communication skills and is known for her generosity.

“Amy routinely donates her time to make homemade jam, crocheted blankets, scarves and stuffed elephants for fundraising efforts to benefit charities,” the department said in Monday’s statement, authored by Sgt. Herman Wesley. “Amy reminds us all through her selfless actions of the importance of giving back to our communities.”

CHPD annually selects one of its dispatchers to receive its “Dispatcher of the Year” award, in coordination with the National Public Safety Telecommunicators Week. The Week was designated for April 9 through 15 this year.



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